Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use Video Text Remover AI.
Information We Collect
We collect the following types of information to provide and improve our service:
- Account Information — Your name, email address, and other details you provide when creating an account.
- Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
- Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
- Cookies — Small data files stored on your device to remember preferences and improve your experience.
- Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
How We Use Your Information
We use the data we collect to:
- Provide, maintain, and improve the service.
- Process transactions and send related confirmations.
- Send technical notices, security alerts, and support messages.
- Respond to your questions, feedback, and support requests.
- Detect, prevent, and address fraud and abuse.
Uploaded Videos and Processed Files
We process your uploaded videos to create the requested output. The processing service receives the input it needs to perform the task. Task records include the settings, status, credit usage, and result links so you can retrieve results and we can investigate service failures.
Your uploads and results are not automatically added to our public example gallery. Account task records require sign-in, but media delivery uses file links that may be accessible to anyone holding the link. A file link is not a private sharing permission: avoid uploading confidential material or sharing a link you want to keep restricted.
For the video removal tools, the clip you upload, the mask or background image sent with it, and the result we store are deleted from our storage 7 days after the task is created. You can delete them sooner with Delete files in My tasks. The task record (settings, status and credit usage) stays in your account after the files are gone. The processing service also receives these files and may keep copies under its own rules, described below. Download results you want to keep within the 7 days. For supported area-removal tasks, you can reopen the retained original and submitted boxes and time ranges from My tasks. The timed download is rebuilt in your browser; opening the existing task does not start a new paid run. Unsubmitted edits are held only in the current tab and can be lost on closing or reloading. Local audio-removal exports are not saved to account history. Deletion stops delivery from our storage; copies already downloaded or cached on a device may remain on that device.
AI service providers have their own input-retention and data-use rules. We do not make a universal promise that every selected provider retains nothing or excludes inputs from training. Contact support@videotextremover.net before sending sensitive material if you need the handling rules for a particular model. We can help identify the relevant service and its current rules.
To request removal of files and related task data under our control, email support@videotextremover.net from your account email and include the task ID or file link. Removing a task record does not necessarily remove separately stored files, cached copies, or provider-held copies. We will explain what we can remove and any remaining retention requirements.
Analytics and Your Choice
We use Google Analytics 4 to understand product usage. The Google Analytics tag loads with analytics storage denied by default and sends limited cookieless measurement events if you decline or have not made a choice. Accepting analytics enables analytics storage and full measurement. Analytics events use sanitized page paths and bounded product categories; they do not include prompts, images, filenames, email addresses, reset tokens, payment details, or raw error messages.
If you are signed in and accept analytics, we may associate analytics events with an opaque internal user identifier so activity across sessions can be measured. We do not send your name or email address as that identifier. You can deny or revoke analytics storage through Cookie settings on the pricing page. Denial or revocation disables analytics identifiers and cross-session association, clears locally stored analytics identifiers, and leaves limited cookieless measurement active. To request access to or deletion of already collected data, contact us using the address below.
When configured, Microsoft Clarity helps us understand page interactions through session recordings and heatmaps after you accept analytics. Prompt editors and the payment prompt preview are masked. Revoking analytics consent stops the recorder and clears its cookies.
Data Sharing
We do not sell your personal information. We may share data only in these limited cases:
- With service providers who help us operate the service, under confidentiality agreements.
- To comply with legal obligations or respond to lawful requests from public authorities.
- To protect our rights, property, or safety, or that of our users.
Data Security
We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.
Your Rights
You have the right to access, update, export, or delete your personal information. You can update supported profile fields in your account settings. For access, export, or deletion requests concerning other account, task, or file data, contact us at the email address below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.
Contact Us
If you have questions about this Privacy Policy, please contact Video Text Remover AI at support@videotextremover.net.